Cove Resort Palau Reviews: 38 Verified Reviews Latest 2024 | Trip.com (2024)

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The hotel has a great location and very friendly and helpful staff. We felt very comfortable.

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The hotel has a pier, which is more convenient for diving. You can pick up directly from the pier.The room is a domestic four-star standard. The catering aspect is relatively weak. There are few breakfast varieties and no lunch. There are no people at dinner.The service is average and I feel like there are few staff.

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This is a top place to stay in Koror, Palau. Spacious rooms with a mini-refrigerator, water kettle and air conditioning. The staff are professional, friendly and very helpful. The hotel restaurant provides tasty food; there are other restaurants, cafes and convenience stores near by.

Overall we liked this hotel. There were a few issues with the room on the first night. The front desk clerk was extremely apologetic and immediately handled the problems she could. The free breakfast was amazing and the food in the restaurant was plentiful and good, although service lacked. The desk clerks are nice, but seem to know nothing about any tours, directions, or even what's in the immediate area. Three separate times we went to the hotel next door for tour info, brouchures and island maps. In hospitality, desk clerks should have at least some local knowledge to answer basic questions about the area. Because the electric is off when no one is in the room, you can't charge phones or use the fan or AC while out. If the room is unused for days prior to your arrival, the room can smell stale and musty. The rooms are large, have great beds and pillows. The ground floor walks out to the awesome pool, second floor has small balconies and third floor, just windows. Be Aware of their massage service. They advertise a 'Cove Resort Massage Service', but it's not in-house. I requested a $40 foot massage at the front desk. A car came and picked me up and took me to a back-alley downtown parlor. The women spoke 99% Chinese. The massage was fine, but they charged me $50 instead of $40 advertised at the hotel. When I questioned it, they claimed I had agreed to a $50 foot massage. Untrue! I felt this was very bait-and-switch and told the front desk upon my return. Later, I found other massage places that also had transportation and are MUCH nicer, cleaner, more professional and are the same cost, or less. Overall, this is a nice hotel and Management should do better than associating with a substandard massage parlor that ultimately reflects poorly on them. Palau Tip: Make daily plans well in advance, there is minimal to do nearby and all tours were full at least 2 weeks out.

Very quiet resort but the staff were welcoming and helpful and the food very good. It was also extremely for our transition to the Palau aggressor liveaboard dive boat

We stayed for a one-week diving trip. We booked the hotel as part of a package with Palau Dive Adventures (PDA). Our package included airport transfers—20 minutes to the hotel from the airport. Here is the need-to-know information. Breakfast was excellent. Everything you could ask for was available. The restaurant was open for lunch and dinner. We did not find the prices exorbitant. Higher than surrounding restaurants but not too bad. There are a couple of restaurants within walking distance (Kramers—excellent) but you will need a taxi to get to other restaurants. We used the driver from PDA. The process was very easy. The rooms were large and could easily fit three people. Each room had a king and single bed. The beds were excellent, and the walls were thick. We heard no outside noise. Each room has a fridge and a safe for valuables. The water in the shower was OK but not super-hot. Toilets flushed without problem. The Internet was excellent. I was able to do Zoom calls and Skype without difficulty. The pool is large with plenty of chairs. However, there was never anyone in the pool. Everyone was diving. If you have non-divers, they will have no problems using the pool.

My wife and I live in the area and booked a last-minute trip to Palau. While I would not recommend coming to this island with minimal plans, the front desk helped me plan our entire trip within the first hour of arrival. We had an amazing three days here! We loved finishing the day overlooking the marina hanging out at the restaurant or pool. Wonderful staff! We will be back!

Beautiful property. Casual and tropical. Friendly and helpful staff. Updated rooms

Staff is pleasant. Building is showing its age. Lack of maintenance is starting to effect structure.

Hotel suffers from the smell of mold. Resort is showing its age with lack of proper maintenance. Staff is pleasant. Clearly the resort will suffer more and more with age and lack of care.

Fabulous resort with excellent facilities and exceptional service. Our poolside room was lovely, biggest bed in the world was very comfortable, pillows a little soft for some, lovely bathroom was big and modern, the supersoft huge towels were luxurious and smelt like fresh flowers. Bottled water was supplied to our room every day, tea and coffee facilities were adequate, bathrobes and slippers supplied. We were extremely impressed by the cleanliness of our room and the entire resort. The included buffet breakfast was very good and a great way to start our day. The staff were very friendly, polite and professional, going beyond expectations to ensure our holiday was perfect. Great location close to dive shops, multiple restaurants and bars, a 30 minute easy walk to the town centre or a cheap taxi ride. We will return! Thank you to all at Cove Resort.

The staff here are really lovely. However the hotel is not relaxing. There are lots of families and kids making a lot of noise, but I don’t mind that (even hours of Marco Polo - it’s to be expected). However several sets of guest has big speakers and super loud competing amplified music. It also caters to army service men and women who bought ice chests full of their own beer and liquor to the pool. (I don’t even resent that, as none of the bars were open.). However, as they got more and more drunk, it got louder and louder, going late into the night. Even the double glazing wasn’t able to keep it out after we went to bed! Christmas Day, we had to ask some other guests if they would mind keeping their music a little lower (which they immediately did - so thank you to them for being receptive. I just wish there had been someone on staff monitoring this.) One other ****** is that the AC is the room is not adjustable. It is either ON or OFF and it is pretty frigid. Other than that, it’s great. The breakfast buffet is small, but has everything you need, and the coffee is nice and strong :). The staff really are lovely and can help you book trips and restaurant reservations. I think as long as you aren’t trying to relax at the pool, it is fine.

Spacious clean room and bathroom. Comfortable bedding. Friendly and helpful personnel. Good location by the marina. Found set meal times to be impractical. No lunch was being served anywhere in the hotel while I was there. No room service. But the fact that The Hungry Marlin and Drop Off Bar were right next door compensated for that.

A lovely hotel close to the marina. Very spacious modern rooms and the most comfortable beds and pillows. Nice pool and bar area. Buffet breakfast was very good. The staff were super helpful and friendly. Highly recommended.

Poor service of dinning & menuRoom has mold small and moisture Staff are not friendly, not smile Not equivalent with room rate